Insurance Claims Procedures
Browse Our Motor, Household and Commercial Claims Procedures
Motor
For Motor claims in the UK telephone the Advance Insurance 24 hour 365 day Claims Line on 0343 504 3264, or contact your local office and speak to an advisor.If you are abroad and outside the UK please refer to your insurers policy booklet.
Household
For Household claims please refer to your insurers policy documentation/booklet or contact your local office and speak to an advisor.
Commercial including Motor Fleet
For Commercial claims please
contact your account handler
on 0345 5488 887
General Information
All claims/incidents must be notified immediately whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately. Failure to do so could negate insurance cover and you may incur costs.
You should not admit liability or agree to any course of action, other than emergency measures to minimise your loss, until you have agreement from your insurers.Authorised and regulated by the Financial Conduct Authority.
You should not admit liability or agree to any course of action, other than emergency measures to minimise your loss, until you have agreement from your insurers.Authorised and regulated by the Financial Conduct Authority.
