Insurance Claims Procedures

Browse Our Motor, Household, and Commercial Claims Procedures

Motor

For Motor claims in the UK telephone the Advance Insurance 24 hour 365 day Claims Line on 0343 504 3264, or contact your local office and speak to an advisor.If you are abroad and outside the UK please refer to your insurers policy booklet.

Household

For Household claims please refer to your insurers policy documentation/booklet or contact your local office and speak to an advisor.

Commercial including Motor Fleet

For Commercial claims please contact your account handler on 0345 5488 887

General Information

All claims/incidents must be notified immediately whether you believe you are liable or not. Any letter or claim received by you must be passed to us immediately. Failure to do so could negate insurance cover and you may incur costs.

You should not admit liability or agree to any course of action, other than emergency measures to minimise your loss, until you have agreement from your insurers.Authorised and regulated by the Financial Conduct Authority.

advance insurance
chippenham

New Business
8 Avon Reach
Chippenham
Wiltshire
SN15 1EE

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Westbury

16 High Street
Westbury
Wiltshire
BA13 3BW

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Swindon

Imperial House,
College Court,
Regent Circus,
Swindon
Wiltshire
SN1 1PZ

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trowbridge

16 Fore Street
Trowbridge
Wiltshire
BA14 8HA